Please completely review your order to ensure that the order and your personal information is correct. Once an order goes into processing, we are unable to make changes. If you wish to add an item to ship with an order already in processing, kindly place a new order. Select the SAME SHIPPING METHOD as the original order, and we require that you specify the original invoice number that you wish the new order to ship with in the comments section at checkout. We will make every effort to ship the items together and provide a shipping refund if there are savings.
The shipping costs will be calculated at check out with options to choose from. If the shipping costs were miscalculated, this can sometimes happen, we reserve the right to adjust the shipping to reflect the actual cost. If this occurs, we will contact you with the correct shipping charges to collect the remainder amount due. To avoid delays we reserve the right to change or adjust your services to fit within the value collected at the time of check out, this may change the carrier and days in transit.
Any concerns regarding orders require an immediate email to us with details and pictures where applicable, so we may work on resolving the issue.
We are not responsible for packages that are stolen by porch thieves. We will file a claim with the carrier on your behalf, but we cannot re-ship your order.
If packages are lost, we will work with our customers to fulfill the claims and get as much back as possible for our customers. However, this depends upon what insurance, if any, the customer had requested at the time of order fulfillment. Additional insurance does not guarantee a full refund of your purchase. The courier must still investigate loss or damage and decide on any payouts.
Our carriers do not pick up parcels on weekends. We are closed on Holidays and long weekends.
Due to COVID, many of our couriers/shippers have suspended their guaranteed delivery times. If an order has shipped, NO refunds on the shipping costs can be made to compensate for delays.
Incorrect Addresses, Non-deliverable, or Refused Shipments
- It is the customer’s responsibility to ensure the shipping address is correct. The additional shipping charges are the customer’s responsibility.
- Packages returned to Pressing Images marked ‘Returned’, ‘Unclaimed’, or ‘Invalid Address’ will be credited back to the customer, less shipping charges, including any additional return shipping charges assessed by the courier. Please note, if a box is returned and the order is still desired, the order will need to be placed again with the shipping error corrected.
- Curb Side Pick up orders are welcome. Order online. You will receive an email when your order is ready to be picked up. Please wait until you receive this email before attempting to collect your order.
PICK UP ORDERS:
Pick up orders are picked within 24-48 hours of an order being placed. Kindly wait until you get the email before arriving at the pickup location you indicated in the notes to seller at checkout.
Pick up orders are held for 14 days. If orders are not picked up after 14 days, they are subject to cancellation. Please make arrangements with our staff if you are not able to pick up within 14 days.
We are closed on most Saturday & Sundays, if you would like to make arrangements for weekend pickups then please email us and we will do our best to accommodate you.
Pick up locations: