Frequently asked questions

When choosing a shipping option please keep in mind that Canada Post is the only option that will ship to a P.O box, they also only allow one box per order.

For larger orders not being shipped to a P.O Box please select a courior or place to separate orders if Canada Post is needed.

We ship from Calgary AB Canada

Yes. We have 2 locations for pick up, Calgary and Okotoks.

You can log into your account at any time to check order status and tracking.

We do our level best to ship all items same day (on orders before Noon) or next day for all orders placed after 12pm. However, if items require printing, please allow for 2-3 additional days for printing and curing. Once your order is processed and couriers/Canada Post will pick up your package from our warehouse and have it delivered to you within an average of 2-6 business days depending on your location. Please keep in mind that once orders are shipped, it is out of our hands as to how the package is handled. Couriers handle a high volume of deliveries and occasionally, a package may show up damaged. If that happens, please contact us at info@pressingimages.comand we will assist you.

You will not be able to track your order until after our carrier(s) have picked up from us and scanned the daily manifest, which is late in the afternoon, Monday - Friday.  Our carriers do not pick up on weekends.  When you receive a shipping notification on a weekend, you will not be able to track it until Monday.

Please wait 24 business hours after receiving the notification before contacting us to give the courier drivers time to complete delivery. If the order has still not arrived, check with your neighbours, post office, community mail room, etc., please contact us by email with your order number. We will open a ticket with the courier for investigation. If the order is deemed lost, and we are credited back, we will offer to reship your order or refund you to a gift card. 

We do. We send out shipment emails with tracking. You can also log into your account to see the tracking for your order. 

Returns

If you receive your items in a defective or damaged state please email us directly at info@pressingimages.com with details of the damaged or defective item(s). 

After receiving your return, our team will inspect the condition of your item(s) to determine if they are eligible to be returned or exchanged. If they are approved, we will notify you by email when your return or exchange has been processed.