Refund policy

RETURNS, REFUNDS AND EXCHANGES

We offer store credit or exchange only. We do not offer cash refunds.

STOCK ITEMS (blanks, vinyl, epoxy, tumblers and other supplies)

  • We accept returns or exchanges only for items that arrive damaged or defective.
  • Returns must be postmarked within 15 days of the purchase date. Items must be unused and in their original packaging.
  • Sale, discontinued and sold-as-is items are final sale.
  • Products made by other manufacturers can vary between production batches. A difference from a previous order is not a defect.

CUSTOM PRINTED ITEMS (DTF and UV DTF transfers, gang sheets, printed vinyl, decals and wraps)

  • These are made to order from your file and cannot be returned or exchanged.
  • If we make a print error (for example missing or smeared ink, wrong printed size, or transfers that fail when applied using our published press settings), email us within 15 days of delivery with your order number and photos. We will reprint the affected design or issue store credit for its value.
  • Printed colour will not match your screen exactly. The gang sheet preview shows layout and size only, not final printed colour.
  • Our printers run our own colour settings, so colours can print brighter or more saturated than another printer's output of the same file. A colour difference from your screen, your file, or another printer's output is not a print error.
  • Reprints of the same file on different dates may vary slightly.
  • If exact colour matters, order a small test sheet before a full order.

NOT ACCEPTED

Returns caused by user error, including ordering the wrong size, mistakes during pressing or sublimation, incorrect printer settings, and ink issues. Please read product descriptions for approved settings.

STORE CREDIT

  • Store credit issued for a return or exchange does not expire.
  • Goodwill credit is issued at our discretion when no product is returned and nothing is paid. It expires on the date shown when it is issued.
  • Store credit has no cash value, cannot be transferred, and is applied to your customer account for use at checkout. Any unused balance stays on your account.

STOCKING FEE

No stocking fee on items we confirm as damaged or defective. Any other return we approve at our discretion carries a 20% stocking fee.

HOW TO START A RETURN

Email info@pressingimages.com with your order number and photos. For transfers, include your press time, temperature and pressure.

We will inspect returned items and email you once your exchange or store credit is processed.

The customer pays all return and exchange shipping, including shipping the replacement back to you. For items over $75 we strongly recommend trackable shipping or insurance. We cannot guarantee receipt of returned items.

Return address:
Pressing Images Warehouse
64111 393 Ave. E, Unit #89e
Aldersyde, AB T0L 0A0